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All Items on this site are subject to a limited warranty. Please see the Conditions below.
PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE. Every effort will be made to ensure the latest price is displayed on this website but some Internet Service Providers store pages and will serve up the old page over and over again until refreshed. - IF IN DOUBT EMAIL US.
Darkwire Pty Ltd will strive to help with technical support, resolving problems and anything else to provide the highest possible level of customer satisfaction.
Please read the description of the Item carefully and take note of the points below. Ask any questions BEFORE purchasing the Item, you will find us most accommodating.
PayPal payments or Bank Deposits are accepted for all our Items.
The description contains a lot of info about the Item. Please contact us with any questions, you will find us most helpful, but ultimately do your OWN research as to the suitability of this Item for your needs/situation. In the case of Device Programmers, please ensure that the device you wish to program is supported BEFORE PURCHASE.
Obviously We DO NOT knowingly sell faulty equipment. If your Item does not work or stops working within the warranty period just contact us and we will do our utmost to sort it out for you, really!
We provide 14 days warranty from the day an Item is posted, please verify that the condition of the Item is as described within that time. This 14 days is in addition to the manufacturers 12 month warranty and should allow you time to test the Item and determine that it functions appropriately as per the description.
After the 14 day period the Item is then covered by the Manufacturers Warranty and if problems arise that cannot be rectified by returning the Item to Darkwire then the Item will have to be returned to the manufacturer for testing. THIS IS AT YOUR EXPENSE.
If a manufacturing fault is found the manufacturer will repair or replace the the Item at its discretion and return the Item to you together with a refund of your shipping charges.
Our warranty does not cover damage/loss of the Item in transport. This is covered by the postal insurance included with Registered Mail. Every Item sent is Insured except if you request Express Post or a Courier Service on your account. These are sent at your own risk as Express Post is not insured and insurance is your responsibility if using your Courier.
If the box or envelope is damaged MAKE SURE YOU INDICATE THIS WHEN YOU SIGN FOR IT. There is always a comments section and if not then ask.
If your Item is visibly damaged in the post and you just sign for it and walk away WE FIND IT VERY DIFFICULT TO HELP YOU.
Buyers are to cover the actual cost of freight including any additional features not already included (i.e. express post etc.). All our Items are VERY WELL packaged and a small fee is charged to accomplish this. Note that packaging material, boxes, padded envelopes etc. all cost money.
We generally dispatch goods very quickly, usually within 24 hours after we can verify your payment, but we do reserve up to 7 business days. If an Item is going to take longer than 7 business days to dispatch we will let you know and offer you a refund if you are not prepared to wait.
Please note that we maintain database of serial numbers and/or mark all major Items.
If the device you have purchased does not work as described or is faulty in some way please contact Darkwire Pty Ltd immediately with specific details.
Send an email to: sales@darkwire.com.au or support@darkwire.com.au for all communications.
Please allow at least 24 hours for a response.
Note that you cannot return an Item because you have changed your mind or because you “thought it was different” to the Item you received, in the case of Device Programmers please ensure that the device you want to program is supported BEFORE you purchase the programmer. If you are not sure then ASK US.
Many of the Products on the site are quite technical and most require a more than basic knowledge of PC hardware, drivers, BIOS settings, ports and etc. to install and use.
Ask any question or questions you like regarding the Item prior to purchase, you will find us most accommodating and helpful.
In the case of software, ensure it meets your needs by downloading and trying it first. When you purchase software it is registered to you, its yours. There is NO return and NO refund on software.
Note that there is NO RETURN and NO REFUND on any Item that has been Specially Ordered for you. This includes programming adapters and any other Item that has been sourced for you at your request or ordered in specifically to meet your order at your request such as Backordered Items.
Note:
- When sending email please allow 24 hours for a response. We get a huge number of emails every day and all are equally important to us (except for the spam, curse the scum that send it!).
- Emails that contain inappropriate language, threatening messages or anything unpleasant will not be answered and will be forwarded to the appropriate authorities.
- If the situation cannot be resolved via email then you will be asked to return the Item for testing and possible replacement.
- You will receive instructions, a Return Authorisation Number and a delivery address, it is recommended that all Items be returned via Registered Mail, this is at your expense but at least you will have proof of posting and delivery.
- If the Item is faulty when received, and the fault is deemed to be a manufacturing fault, it will either be replaced or a full refund will be provided at the sole discretion of Darkwire Pty Ltd.
- If the fault requires that the Item be returned to the manufacturer, this is AT YOUR EXPENSE. If the fault is deemed by the manufacturer to be a manufacturing fault then the Item will be repaired or replaced at the discretion of the manufacturer and returned together with any shipping fees paid by you.
- If we cannot repair or replace the Item and the fault is a manufacturing fault we will offer a refund. Any refund offers will not include postage. This is money paid to the Australia Post or a Courier Company and we do not have it, hence we cannot refund it.
Why email? We often do not know the answer to all problems immediately. Even if you were to call us we would ask you to describe everything in an email. This should be expected given the number of technical products supplied. An email containing sufficient information allows us to investigate any problems and then reply with a solution.
If we have further questions we will contact you or provide our contact number for further communication.
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